Reviews, recommendations, and guidance on training providers
As a consumer of freediving training services, you have rights and protections. Understanding them helps you make informed decisions and ensures you receive the quality instruction you deserve.
You have paid for a complete course. If a course is advertised to include certain content, skills, or certification requirements, the instructor must deliver all promised components.
Instructors must hold current, valid certifications for the disciplines they teach. You have the right to verify instructor credentials before and during training.
Training must follow established safety protocols. You have the right to proper equipment, adequate safety coverage, and training environments that prioritize your welfare.
You deserve respectful, professional treatment at all times. Harassment, discrimination, and inappropriate behavior are never acceptable in training environments.
If standards aren't met, you have the right to file complaints with certification bodies, consumer protection agencies, and relevant authorities without fear of retaliation.
For incomplete or substandard services, you may be entitled to partial or full refunds. Consumer protection laws apply to training services just as they do to other purchases.
You are a paying customer receiving a professional service. Don't let anyone make you feel like you're being difficult for expecting the quality and safety standards you deserve.
Consider filing formal complaints if you experience:
File complaints with the instructor's certification organization (AIDA, PADI, SSI, etc.). They have processes for investigating instructor conduct and course quality.
Document everything: emails, course descriptions, payment receipts, and incident details.
Contact consumer protection agencies in your jurisdiction if you've paid for services that weren't delivered or were misrepresented.
Many regions have specific processes for service complaints and dispute resolution.
If paid by credit card, you may be able to dispute charges for services not received. Document why the service failed to meet promised standards.
Act quickly—dispute windows are often limited to 60-90 days.
For serious issues like harassment or discrimination, contact appropriate legal authorities including human rights commissions or employment/training regulators.
Seek legal advice if you're unsure about your options.
Your feedback helps others make informed decisions and encourages higher standards throughout the industry.
Whether your experience was positive or concerning, sharing it contributes to transparency and accountability in freediving instruction.
All submissions are treated confidentially. Anonymous sharing is welcome.
Learn more about your rights and how to make informed decisions about freediving training.
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